Effective date: July 21, 2026
These SMS Terms and Conditions and Privacy Statement apply to one-to-one text-message communications provided by The Haven of Minnesota LLC, known as The Haven (“The Haven,” “we,” “our,” or “us”).
The Haven of Minnesota LLC
2101 Wooddale Drive, Suite B
Woodbury, MN 55125
Telephone: 651-734-9633
Website: www.havensmn.com
SMS Terms and Conditions
1. Purpose of SMS communication
The Haven permits clients, prospective clients, former clients, and other individuals to communicate directly with individual Haven employees through SMS text messaging.
Messages may concern:
- Inquiries about The Haven’s services
- Appointment scheduling, confirmation, or rescheduling
- Attendance and administrative follow-up
- Requests for a telephone call
- General care coordination
- Information requested by the individual
- Other limited communications related to the individual’s services
The Haven’s SMS service is intended for individual, conversational communication. It is not a marketing, advertising, promotional, automated, or bulk-messaging program.
2. Initiating SMS communication and consent
Haven employees provide their SMS-enabled telephone numbers directly to individuals through an existing professional relationship, previous telephone communication, caller identification, a business card, written correspondence, or another direct interaction with the employee. SMS conversations are initiated by the individual. If you send a text message to a Haven employee’s telephone number, you are choosing SMS as a communication method and consenting to receive one-to-one conversational responses from that employee.
Your consent applies to messages reasonably related to your inquiry, appointments, scheduling, attendance, administrative needs, care coordination, requested telephone contact, or services.
Your consent to SMS communication is optional and is not a condition of receiving treatment or other services from The Haven.
By initiating an SMS conversation with The Haven, or by continuing the conversation after receiving The Haven’s initial SMS disclosure, you agree to these SMS Terms and Conditions and acknowledge The Haven’s SMS Privacy Statement.
3. Message frequency
Message frequency varies based on the nature of your inquiry, your appointments or services, and your participation in the conversation. The Haven does not send recurring marketing or promotional messages through this service.
4. Message and data charges
The Haven does not charge you for its SMS service. Standard message and data rates may apply according to your mobile telephone plan. Your wireless carrier is responsible for any charges assessed under your plan.
5. Privacy, security, and consent to use SMS
SMS text messaging is not designed to be a completely secure or confidential communication method. SMS messages may not be encrypted at every stage of transmission and may be stored or processed by Microsoft, mobile telephone carriers, telecommunications providers, device manufacturers, backup services, and other systems outside The Haven’s direct control.
Messages may appear on your device’s lock screen or notifications and may be accessible to anyone who has access to your telephone, mobile account, shared devices, or device backups. Sending or receiving a message from The Haven may reveal that you are communicating with a substance use disorder treatment provider.
By initiating an SMS conversation with a Haven employee, or by continuing the conversation after receiving The Haven’s initial SMS disclosure, you:
- Request that The Haven communicate with you through SMS
- Acknowledge that SMS presents privacy and security risks
- Consent to receiving one-to-one conversational SMS responses from The Haven
- Accept the risk that an unauthorized person could view or obtain messages stored on or transmitted to your device
Your consent authorizes The Haven to use SMS as a communication method. It does not waive any rights you have under the Health Insurance Portability and Accountability Act, 42 CFR Part 2, the Minnesota Health Records Act, or other applicable privacy and confidentiality laws. It also does not authorize The Haven to use or disclose your information in a manner that would otherwise be prohibited by law.
The Haven will continue to apply reasonable safeguards and will attempt to limit SMS communications to the minimum information reasonably necessary for the conversation.
SMS should generally be used for scheduling, attendance, administrative follow-up, care coordination, requests for a telephone call, and other limited communications. Do not use SMS to send detailed clinical histories, treatment records, medication information, Social Security numbers, insurance information, financial information, or other highly sensitive information.
A Haven employee may decline to discuss a sensitive matter through SMS and may ask to continue the conversation by telephone, secure electronic communication, telehealth, or in person.
You are not required to use SMS. You may stop SMS communication at any time and request communication through another available method.
6. Opting out
You may stop text-message communication at any time by replying with any of the following:
- STOP
- QUIT
- END
- REVOKE
- OPT OUT
- CANCEL
- UNSUBSCRIBE
After you opt out, you may receive one final message confirming that your request has been processed. The Haven will not send further messages from that number unless you subsequently reply START or otherwise initiate a new SMS conversation.
The Haven will not attempt to avoid your opt-out request by contacting you from another Haven employee’s number. Further SMS communication from a different Haven number will occur only if you independently initiate that communication or provide new consent.
Opting out of SMS does not prevent The Haven from contacting you by telephone, voicemail, mail, email, or another authorized method when appropriate.
7. Getting help
For assistance with text messaging, reply HELP to the Haven employee’s number. You may also call The Haven at 651-734-9633 or visit www.havensmn.com.
8. Emergencies and urgent concerns
SMS is not an emergency or crisis service and may not be monitored continuously. Do not use SMS to report an emergency, request immediate clinical assistance, or communicate an urgent safety concern.
Call 911 if you are experiencing an emergency. Call or text 988 to reach the Suicide & Crisis Lifeline.
9. Availability and delivery
Delivery of SMS messages depends on cellular networks, mobile carriers, Microsoft Teams, and other systems outside The Haven’s control. Messages may be delayed, blocked, misdirected, or not delivered.
The Haven does not guarantee uninterrupted, timely, secure, or error-free SMS service. Mobile carriers are not responsible for delayed or undelivered messages.
10. Changes to these terms
The Haven may revise these SMS Terms and Conditions when its practices, services, or legal obligations change. The updated version will be posted on this webpage with a revised effective date.
SMS Privacy Statement
1. Information collected through SMS
When you communicate with The Haven by text message, The Haven may collect or maintain:
- Your mobile telephone number
- The name or identity associated with the conversation
- The content of messages sent and received
- The date and time of messages
- Message delivery information
- Opt-in, opt-out, and HELP records
- Information needed to respond to your inquiry or coordinate services
Depending on the content of the conversation and your relationship with The Haven, text messages may contain personal information, protected health information, or substance use disorder treatment information.
2. How information is used
The Haven may use SMS information to:
- Respond to your messages
- Schedule, confirm, or reschedule appointments
- Address attendance or administrative matters
- Coordinate services or respond to requests
- Arrange telephone or other communication
- Maintain appropriate business or clinical records
- Document consent, opt-out requests, and communication history
- Protect the safety, security, and legal rights of The Haven and others
- Comply with applicable legal and regulatory requirements
The Haven does not use SMS information for unrelated marketing or promotional campaigns.
3. Sharing of mobile information
The Haven does not sell your mobile telephone number, SMS opt-in information, or SMS consent information.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent information will not be shared with third parties for their own marketing or promotional purposes.
To provide SMS communication, information may be transmitted through or processed by Microsoft, mobile telephone carriers, telecommunications providers, and vendors that support message delivery, information technology, security, recordkeeping, or legal compliance. These parties may process information only as necessary to provide their services to The Haven or as otherwise permitted by law.
The Haven may also disclose information when authorized by you or when permitted or required by applicable law. Health information and substance use disorder treatment information remain subject to applicable federal and state confidentiality requirements.
4. Security, confidentiality, and health-information protections
The Haven uses reasonable administrative, technical, and physical safeguards to protect information under its control. However, ordinary SMS communication is not guaranteed to be encrypted, secure, or confidential at every stage of transmission or storage.
Messages may be transmitted through or stored by Microsoft, mobile telephone carriers, telecommunications providers, your device, device backups, and other systems outside The Haven’s direct control. Anyone with access to your telephone, notifications, mobile account, shared devices, or backups may be able to view your messages.
When applicable, The Haven continues to protect information communicated through SMS in accordance with HIPAA, 42 CFR Part 2, the Minnesota Health Records Act, and other applicable confidentiality requirements.
Your decision to use SMS does not waive these protections or authorize disclosures that would otherwise be prohibited. The Haven limits its use of SMS and may redirect sensitive or clinically detailed conversations to a more appropriate communication method.
5. Retention
The Haven may retain SMS communications in accordance with its record-retention practices and applicable legal, regulatory, contractual, clinical, or business requirements.
Opt-out and consent records may be retained to document and honor your communication preferences. Applicable communications may be incorporated into the appropriate clinical or business record.
6. Your choices
You may choose not to communicate with The Haven through SMS. You may request communication by telephone or another available method.
You may withdraw your consent to SMS communication at any time by replying STOP. Withdrawing consent will not affect your eligibility for or receipt of services from The Haven.
7. Relationship to other privacy notices
This SMS Privacy Statement supplements The Haven’s other privacy notices, including any Notice of Privacy Practices provided in connection with treatment services.
It does not replace or reduce any privacy or confidentiality protections that otherwise apply to your information under HIPAA, 42 CFR Part 2, the Minnesota Health Records Act, or other applicable law.
8. Contact information
Questions about The Haven’s SMS practices may be directed to:
The Haven of Minnesota LLC
2101 Wooddale Drive, Suite B
Woodbury, MN 55125
Telephone: 651-734-9633
Website: www.havensmn.com